IT Support Technician (Intern)

The IT Support Intern actively contributes to a range of tasks and projects, acquiring hands-on experience in the dynamic field of information technology. Engaging in troubleshooting activities, they play a pivotal role in addressing technical challenges, ensuring the smooth functioning of IT infrastructure and Broadcasting, and enhancing the overall efficiency of the organization's technological resources.

1. Duties and Responsibilities:

1.1 Technical Support:

  • Provide first-line technical support to end-users within the broadcasting station.
  • Assist in troubleshooting hardware, software, and network issues.
  • Collaborate with the IT team to resolve technical problems promptly.

1.2 Systems Maintenance:

  • Assist in the maintenance and monitoring of computer systems, servers, and network infrastructure.
  • Perform routine checks and updates to ensure optimal performance.

1.3 Equipment Installation and Configuration:

  • Assist in the installation and configuration of IT equipment, including computers, printers, and broadcasting-related hardware.
  • Collaborate with senior technicians to set up and maintain audiovisual equipment.

1.4 User Training:

  • Provide basic training to end-users on the use of IT systems and equipment.
  • Create documentation and guides for common technical issues and resolutions.

1.5 IT Inventory Management:

  • Assist in maintaining an updated inventory of IT equipment and accessories.
  • Support the IT team in procurement processes and tracking of IT assets.

1.6 Security Measures:

  • Participate in implementing and maintaining security measures for IT systems.
  • Collaborate with the IT security team to ensure data integrity and confidentiality.

1.7 Collaboration with Other Departments:

  • Work closely with broadcasting and production teams to address IT-related requirements.
  • Provide technical support during live broadcasts and recording sessions.

2. Requirements and Qualifications:

2.1 Educational Background:

  • Pursuing or recently completed a degree/diploma in Information Technology, Computer Science, or a related field.

2.2 Technical Skills:

  • Basic knowledge of hardware and software troubleshooting.
  • Familiarity with computer networks and configurations.
  • Experience with Microsoft Office Suite and other common software applications.

2.3 Communication Skills:

  • Good verbal and written communication skills.
  • Ability to convey technical information to non-technical users effectively.

2.4 Team Collaboration:

  • Willingness to work collaboratively in a team environment.
  • Ability to learn from senior technicians and contribute to team goals.

2.5 Adaptability:

  • Flexible and open to learning new technologies and processes.
  • Ability to adapt to a dynamic broadcasting environment.

2.6 Problem-Solving Skills:

  • Strong analytical and problem-solving abilities.
  • Ability to work under pressure and troubleshoot issues efficiently.

2.7 Time Management:

  • Demonstrated ability to manage time effectively and prioritize tasks.
  • Proactive in seeking opportunities to contribute to the IT team's objectives.

2.8 Professionalism:

  • Demonstrates a professional attitude and maintains confidentiality.
  • Adheres to the broadcasting station's code of conduct and policies.

2.9 Availability:

  • Available to work during regular business hours and occasional evenings or weekends, as required.

 


How to Apply

Successful candidates will be offered a competitive remuneration package, reflective of their skills and experience. 

If you are interested in this opportunity, kindly submit your application, specifying the desired position. Please include a comprehensive CV with the names and contact information of at least three verifiable referees. Submissions should be made via email to This email address is being protected from spambots. You need JavaScript enabled to view it., not later than February 10th, 2024.

 

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Last modified on Wednesday, 24/01/2024

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